Store Locator
Where can I get legit RELX products?
- Order products directly from RELX online vape shop and enjoy domestic shipping service. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website.
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Besides our online vape store, RELX also has numerous official and authorized physical stores globally where you can purchase our products offline. Use our store locator tool to find the closest RELX store near you.Click here
Global Shipping
RELX provides global shipping for customers purchasing from our online vape shop. We support reasonable regulation of tobacco and nicotine products and comply with all relevant laws and regulations. Due to local ordinances, we may have limitations in shipping vape products to certain countries.
The delivery options and shipping threshold available can vary depending on the delivery address. Click here to find out more.
Frequently Asked Questions
1. Does RELX offer free shipping?
Yes! RELX online vape store offers free shipping on orders above $100NZD.
2. What happens if my online order arrives damaged or lost?
Please contact the RELX Global Care Team if your products purchased from our official online vape store are damaged upon delivery. Report damaged products to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the delivery carrier and exclusion from our return/exchange policy.
3. How long will it take to receive my online order?
Delivery time may vary depending on your location and the availability of the products. Typically, you can expect to receive your order in 10-15 business days.
4. How do I know if the RELX products I purchased are authentic?
The best way to guarantee that you are purchasing genuine RELX vape products is to shop from our official website online. For offline purchases, we recommend using our store locator tool to find the closest authorized retailer near you.
Additionally, RELX devices and pods all come with authentication codes in the form of QR codes and 14-digit codes. You can use the code to verify if you purchased genuine RELX products. Read more here.
Contact Us
If you have any questions about shopping for RELX’s vape kits & disposable vapes at our physical or online stores, please do not hesitate to contact us. You can get in touch with us using or by emailing us at support@relxintl.com. We love hearing from our customers and are happy to help you get the best vaping experience possible.
